Refund policy

Refund & Return Policy

Last updated: August 14, 2026

We want you to receive your order in the condition you expect. Many of our physical products, including books and merchandise, are produced on demand specifically for each order. Because of this, we generally do not accept returns or exchanges for change of mind.

This policy does not limit any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if your item is defective or damaged, or if you receive the wrong item.

Your order number;
A description of the problem; and
Photos showing the damage, defect, misprint, or incorrect item when applicable.

We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.

Please do not return an item without contacting us first. Because our products may be fulfilled by third-party printing and fulfillment partners, the appropriate resolution or return location may vary depending on the order.

Print-on-Demand Products

Many physical products sold through our store, including books, apparel, accessories, and other merchandise, are printed or produced specifically after an order is placed.

Because these products are made on demand, we generally do not accept returns or provide refunds for:

Change of mind;
Accidental purchases;
Ordering the wrong product, book, edition, format, size, color, or quantity;
Preference regarding a book's content or a product's appearance after purchase; or
Other circumstances unrelated to a defect, damage, fulfillment error, or rights provided by applicable law.

For apparel and other sized products, please review the applicable size guide carefully before ordering. Ordering an incorrect size does not constitute a product defect.

If you receive an item that is damaged, defective, misprinted, or different from the product, size, color, format, or other option you ordered, please contact us so that we can make it right.

Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible at hello@lcreagan.com.

Because print-on-demand orders may be submitted to production shortly after purchase, we cannot guarantee that an order can be changed or canceled once it has been placed.

If production or fulfillment has already begun, we may be unable to cancel or modify the order.

Digital Products

Due to the nature of digital products, including ebooks, downloadable content, and other digital materials, digital purchases are generally final and non-refundable once the digital product has been delivered, downloaded, or accessed.

If you experience a technical problem receiving or accessing a digital product purchased directly from us, please contact hello@lcreagan.com so that we can help resolve the issue.

Nothing in this section limits refund or cancellation rights that may apply under applicable law.

Lost or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at hello@lcreagan.com with your order number.

We will review the shipment information and work with the applicable fulfillment provider or shipping carrier to determine an appropriate resolution.

Orders marked as delivered by the carrier may require additional investigation before a replacement or refund can be issued.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us immediately at hello@lcreagan.com. We will attempt to update the information when possible, but we cannot guarantee that changes can be made once an order has entered production or fulfillment.

We are not responsible for orders that cannot be delivered because of an incorrect or incomplete address provided at checkout. Additional shipping or replacement costs may apply if an order must be produced or shipped again.

Exchanges

Because our physical books and merchandise may be produced on demand, we generally do not offer exchanges.

This includes exchanges for a different book, format, product, size, or color when the item received matches the item originally ordered.

If you received a damaged, defective, misprinted, or incorrect product, contact us so that we can determine the appropriate resolution.

Sale and Promotional Items

Unless otherwise stated, the same return and refund conditions described in this policy apply to items purchased during sales or promotions.

Digital products and print-on-demand products remain subject to the applicable provisions above.

European Union and Other Statutory Cancellation Rights

If your order is subject to a statutory cancellation or withdrawal right, including applicable consumer rights in the European Union, European Economic Area, or United Kingdom, we will honor those rights as required by applicable law.

Certain exceptions may apply, including to goods made to the consumer's specifications or clearly personalized and to digital content where performance has begun with the consumer's prior consent and acknowledgment that applicable withdrawal rights will be lost, where permitted by law.

Nothing in this policy is intended to waive or restrict consumer rights that cannot legally be waived or restricted.

Refunds

When a refund is approved, it will generally be issued to your original payment method.

Please allow up to 10 business days after a refund has been processed for it to appear on your account. Processing times may vary depending on your bank, credit card issuer, or payment provider.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at hello@lcreagan.com.